Community Tips: Discussions

By Ginny Butsch posted 03-06-2014 08:57


NOTE: This blog was revised on July 1, 2015 to reflect upgrades to the site.

I decided to write a few blogs, chock full of Community tips, not only to help newbies get their bearings but to help those seasoned users learn more to take the next steps or help others. Before I get into the nitty gritty, I wanted to share the most important tip of all:

Don’t be afraid.

Play around with the different features, click on buttons, test them out, see what they do. You won’t break it, I promise. I've always thought that the best way to learn something new is to try it. Use me as a test subject! Send me a contact request or a private message to see how those features work. If you believe you have made a grievous error and you’re really worried about it, just shoot me an email. I can fix it! This is a tool for you and I want you to feel comfortable using it. If there’s another way you prefer to learn (detailed screen shots, live demo, written instructions), let me know. Odds are, I can put that together for you!

Now that you’re already feeling more confident, let’s move into the world of Discussions. Discussions are the most popular activity in the Community, as you can probably tell by the Daily Digest that arrives in your email each day. What is a discussion? A discussion is the beginning of a new conversation and requires a response from someone else. It can be a question, a survey, someone seeking advice, etc.


Open Forum is the most popular community group, so we will use it for this example. To see all the discussions within the Open Forum, go up to Community, and slide your mouse down to “Open Forum:” 

 Once the Open Forum is open, click on the "Discussion" tab to see a list of topics. The most recent ones will appear first.

Review the subject lines of the discussion topics. If you see one that grabs your attention, click on it. This will open the entire thread, or conversation. You’ll be able to see the initial question and all of the responses that have been posted.


To the right of each reply, you will see a blue button that reads "Reply to Discussion." Click on it to post a public response.